JALA.ai (hereinafter referred to as "JALA" or "We") is an institution that has a high commitment to all matters relating to the protection of the data you store on our system. We are responsible and committed to protecting the information you trust in us under the following principles: data security principles and applicable regulations.
“Personal Data” refers to any data (whether valid or not) about a person who can be identified (i) from that data; or (ii) from other data and information that we have or will have access to, including data in our records.
“Service Data” refers to any data created by you before using our Products and Services, including usage data such as the number of messages sent, number of active users, message delivery history, logs, date, device type, browser type, and version, device software, geographic location, IP address, source/referral URL, time spent on our website and other message metadata. Including Personal Data that is owned by others and shared by you.
“Third Party” refers to any individual or entity outside of us and our affiliates, including Third Parties who provide services and products that support the provision of our Products and Services.
JALA.ai provides safe and reliable sales software services for various business sectors in Indonesia. When you use the Products or access the Site, you directly or indirectly provide your data to us, which we will protect and use in the methods set out in this policy. For example, the data we collect may include your name, Email address, telephone number, and other data you provide in connection with your use of the Products and access to the Site. We may collect:
Your Email and Password to provide access to JALA Products;
Data that you enter when using JALA Products;
Information about your device when accessing the Site or Products, such as IP Address and browser information;
Your impressions, messages, criticisms, suggestions, and other interactions on the Site or Our Products; and
Everything you do and the data you enter into the Site or Products.
We may collect data directly from you when you:
Accessing the Site;
Register to use JALA Products;
Using JALA Products;
Send us your impressions, messages, criticisms, and suggestions;
Contact our support team; or
Enter information in any form on the Site or Product.
The data you enter is the data you deem correct, and you are fully responsible for any information you enter on our Site or Products.
JALA will use the data and information you provide to us for the following purposes:
To provide technical assistance to you or to complete a task you have requested. For example, when you request assistance from our Support team, we will use your Data and Services to provide customized assistance to your needs;
To monitor, maintain and improve our Services;
To follow up or communicate with you about wanting to use JALA when you contact us to request more information, register at our events, send inquiries, and many more;
To share helpful content that may be of interest to you and to inform you about our latest Products and Services (“Marketing”);
To set up and manage your JALA account;
To link your JALA account to third-party accounts like Instagram, Facebook, and many more.
To generate training data derived from Service Data for research, development, and business analysis;
For other purposes we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) comply with legal process; (c) respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence; (d) enforce our terms and conditions; (e) protect our operations or those of our affiliates; (f) protect our rights, privacy, security or property, and the property of our affiliates, you or others; and (g) to enable us to seek available remedies or limit the damage we may incur.
We will not sell, rent or share your data without your permission unless otherwise specified in this Policy. We will only disclose your data to third parties with your consent or, if necessary, to accommodate your Product usage needs.
By giving any permission to disclose your data, you allow us to disclose and transmit the data to selected third parties, and you hold us harmless for any loss or damage arising from the third party's failure to secure your data. We cannot guarantee the security of your data on third-party systems, and we have no control or responsibility over third-party applications' privacy policies or content. You have a responsibility to check the privacy policies of each third party so that you can understand how they will handle your data.
We may disclose your data without your consent to comply with court orders or decisions of lawful government bodies or applicable regulations. Then if possible and allowed, we will notify you if we disclose your data.
Examples of use: If you create an account on our SiteSite, cookies will help us remember specific data for your next visit. When you return to the Site, the previously provided data will reappear. With these conditions, your work process becomes more accessible by enabling cookies. Another function of cookies is that other parties can analyze data for us. As Google Analytics does, they will collect your non-personally identifiable data with all of their activities, especially when using the product.
JALA takes your safety very seriously. We acknowledge that you have entrusted JALA with important information and documents in your possession. Your information is encrypted and protected with leading technology and security.
We have implemented International SSL & HTTPS standards to protect your data with 2048-bit certificate encryption. This standard is a tool for implementing security systems regarding data confidentiality, integrity, and availability.
We also constantly strive to improve the security of your data by using the latest technology and seek to comply with all applicable regulations, especially those related to third parties / related parties, because we are committed that all client data stored in our system is our priority to protect it from any conditions.
In our system, all your data is securely stored with a unique password for each user. Furthermore, we encrypt any data identified as belonging to the customer, including your name & email address.
We use Hashing technology to reduce the risk of password cracking to secure your passwords. We apply the same technique to all the files you upload.
Like any other system, the security of your information also depends on you. Choose strong passwords (we do our best to guide you through this and protect you from password cracking), and never tell or distribute them to others.
Even if someone tries to "silently overhear" your communication, they still can't decrypt the data. This is because all communications between JALA and you are encrypted with SSL using a 2048-bit certificate, and we require SSL for all communications. This technique is accomplished so that even if someone tries to "surrender" your contact, they won't be able to decrypt it to steal your data.
To facilitate communication between the two parties, both from your side and JALA.ai. If you have any complaints, feedback, or questions about your data in our system, don't hesitate to get in touch with us via e-mail:
Phone: 021- 2252 1174
With everything we have described above, we hereby explain that we reserve the right to change or improve this Policy whenever we need to revise or improve it, where we will automatically upload the latest Policy to the Site.